Amisty Wellness Centre Policies

Welcome to Amisty Wellness Centre!
We’re dedicated to creating a positive, respectful, and peaceful experience for every client. Please review our policies to help ensure your visit goes smoothly.

Appointment Booking & Cancellations

Booking:
To secure your preferred time, we recommend booking in advance. You can book online or call our reception directly.

Cancellation Policy:
Please give at least 24 hours’ notice if you need to cancel or reschedule. If you cancel with less than 24 hours’ notice, we’ll charge 50% of the service fee. No-shows will be charged the full amount.

Late Arrivals:
Arrive at least 10 minutes early for your appointment. If you arrive late, we may need to shorten your session to stay on schedule for the next client.

Accepted Payments
We accept debit, credit cards, and cash to make your visit as convenient as possible.

Packages & Gift Cards
We offer prepaid packages and gift cards, which you must use within their validity period. We do not provide refunds for any unused sessions.

Medical Conditions & Consent
Before your first treatment, you’ll complete and sign a consent and treatment form. We update these forms every six months—or sooner if your health changes. If your medical history changes, let reception or your therapist know right away. This allows us to tailor your treatment safely and effectively.

Noise Level
To maintain a calm environment, please keep conversations quiet and set your phone to silent or vibrate during your visit.

Behaviour
We foster a space of healing and relaxation. We will not tolerate any disruptive or inappropriate behavior.

Satisfaction Guarantee
If you’re unhappy with your service, speak with us immediately. We will do our best to resolve any concerns and ensure your experience is positive.

Refunds
We do not issue refunds for services already provided. However, we may offer rescheduling or service exchanges depending on the situation and at management’s discretion.